Frequently Asked Questions

Q: Where does the Trolley Pick up?

A: you can board the Trolley at any of our stops.  See our map & schedule for exact locations and times.  The starting point of our tour is at our Experience Naples Location at 1010 6th Avenue South next to Tin city.  You can still enjoy the complete tour regardless of your starting location.

Q: How do I pay for my tickets?

A: You may purchase your tickets online here.  If you prefer to pay in person, our guides are able to accept cash, or you can use a debit/credit card upon arriving at our Experience Naples location.

Q: When does the Trolley start and what are the different times I can get on?

A: The first Trolley departs our Experience Naples location at 8:30am and each hour, on the half hour, until 3:30pm.

Q: Can I get on and off the trolley with our tickets?

A: Absolutely! Once you get off the trolley, the next trolley will be back around in approximately one hour.  Please refer to our schedule for exact times and remember that all time are approximate due to traffic.

Q: Do you offer any discounts?

A: The price directly from our website is the lowest guaranteed advertised price!

Q: How long is the tour if I don't get off at any of the stops?

A: Approximately one hour and forty-five minutes.

Q: Are the Trolley's available for private rental?

A: They certainly are! Please contact our sales professionals at [email protected] or (239) 260-3272 to inquire.

Q: What's the latest time that I can board and still experience the full tour?

A: If you originate at our Experience Naples location, it is 3:30pm.  Please refer to your schedule if you are starting at any of the other locations.

Q: How long are my tickets valid for?

A: Tickets are valid for use up to 6 months from purchase.

Q: Is there multilingual narration available on the tour?

A: The tour narration is only offered in English.

Q: Do you allow pets on the trolley?

A: Only certified service animals are allowed.

Q: How long are my tickets valid for?

A: Tickets are valid for use up to 6 months from purchase.

Q: Are the trolleys wheelchair accessible?

A: Unfortunately, no.  Our trolleys are not wheelchair accessible, but we are able to accommodate guests that have a collapsible wheelchair.

Q: Does the tour operate rain or shine?

A: Yes! Our trolleys operate 7 days a week, rain or shine.

Q: Can I bring food and drinks on the trolley tour?

A: Yes! Snacks and non-alcoholic beverages are permitted on the tour.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure time are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

What People Are Saying

  • 4 star ratingGreat tour and info Even living in area for 8 months and had no idea of some of the places we went. Now… read more

    K2414VKsamb
    5/21/2021

    5 star ratingLocals love it, too! My daughter and I enjoyed our trolley tour with Tommy SO much and look forward to doing it again! Even… read more

    Beth F
    5/17/2021

    5 star rating"What a Fun Way to see Naples" If you want a whole overview of Naples that is both informative
    and entertaining, then the Trolley Tour is for you….
    read more

    CAAdventure88
    5/13/2021

    5 star ratingWonderful trolley tour This is truly a great hop-on hop-off trolley tour, and Wayne as commentator is surely among the very best we… read more

    dgflorida
    4/24/2021
  • 5 star ratingA Nice Way to Sight-See A fun two-hour ride that combined history, humor, and high spirits, all delivered by Wayne the Trolley Master. Very… read more

    k07981
    4/11/2021

    5 star ratingAn informative fun trip Wayne was friendly and informative .
    It was a fun way to see Naples and also learn about the history of…
    read more

    Marc W
    4/02/2021

    5 star ratingAn informative fun trip Wayne was friendly and informative .
    It was a fun way to see Naples and also learn about the history of…
    read more

    marcw677
    4/02/2021

    5 star ratingWayne a great tour guide My husband and I are both senior citizens who took the Naples Trolley Tour with Wayne as our guide. … read more

    ShreveportAlias
    3/30/2021
  • 5 star ratingA must do! My friends took a vacation to Naples and we took them on the Naples Trolley Tour and it was great!… read more

    Karolsmith
    3/22/2021

    5 star ratingInformative tour and friendly staff, loved it! On March 16, 2021 I booked a trolley tour with Naples Trolley Tours. As soon as I walked… read more

    jazzbunny
    3/20/2021

    4 star ratingGreat Tour for House Guests If you have friends visiting from out of town, this is the best thing to do to get them aquatinted… read more

    Reasonable50
    3/08/2021

    5 star ratingAwesome We spent our tour with our driver Joanne!! She was awesome, knowledgeable and quick witted. She shared a… read more

    T512KUlindak
    2/24/2021
  • 5 star ratingPut this on your "Must Do" List We went on the Trolley Tour our last full day in Naples. We had planned on doing it at the… read more

    brendagentry
    1/20/2021

    5 star ratingGreat private charter with Dennis, Very easy to work with! Family booked a private tour with Naples Trolley Tour for a 60th birthday. Scheduling with Sherrilyn was enjoyable and… read more

    NJZ2
    1/17/2021

    5 star ratingLoved the Trolley Tour! We loved the fun & informative Trolley Tour! Our lively driver & tour guide, Joanne, made the 2 hour… read more

    TravelingBums
    12/10/2020

    5 star ratingGreat Way to See Naples On our recent long weekend in Naples, my wife and I took the Naples Trolley Tour and we sure were… read more

    redsnut1355
    11/07/2020