Frequently Asked Questions

Q: Where does the Trolley Pick up?

A: you can board the Trolley at any of our stops.  See our map & schedule for exact locations and times.  The starting point of our tour is at our Experience Naples Location at 1010 6th Avenue South next to Tin city.  You can still enjoy the complete tour regardless of your starting location.

Q: How do I pay for my tickets?

A: You may purchase your tickets online here.  If you prefer to pay in person, our guides are able to accept cash, or you can use a debit/credit card upon arriving at our Experience Naples location.

Q: When does the Trolley start and what are the different times I can get on?

A: The first Trolley departs our Experience Naples location at 8:30am and each hour, on the half hour, until 3:30pm.

Q: Can I get on and off the trolley with our tickets?

A: Absolutely! Once you get off the trolley, the next trolley will be back around in approximately one hour.  Please refer to our schedule for exact times and remember that all time are approximate due to traffic.

Q: Do you offer any discounts?

A: The price directly from our website is the lowest guaranteed advertised price!

Q: How long is the tour if I don't get off at any of the stops?

A: Approximately one hour and forty-five minutes.

Q: Are the Trolley's available for private rental?

A: They certainly are! Please contact our sales professionals at [email protected] or (239) 260-3272 to inquire.

Q: What's the latest time that I can board and still experience the full tour?

A: If you originate at our Experience Naples location, it is 3:30pm.  Please refer to your schedule if you are starting at any of the other locations.

Q: How long are my tickets valid for?

A: Tickets are valid for use up to 6 months from purchase.

Q: Is there multilingual narration available on the tour?

A: The tour narration is only offered in English.

Q: Do you allow pets on the trolley?

A: Only certified service animals are allowed.

Q: How long are my tickets valid for?

A: Tickets are valid for use up to 6 months from purchase.

Q: Are the trolleys wheelchair accessible?

A: Unfortunately, no.  Our trolleys are not wheelchair accessible, but we are able to accommodate guests that have a collapsible wheelchair.

Q: Does the tour operate rain or shine?

A: Yes! Our trolleys operate 7 days a week, rain or shine.

Q: Can I bring food and drinks on the trolley tour?

A: Yes! Snacks and non-alcoholic beverages are permitted on the tour.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure time are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

What People Are Saying

  •   The tour guide Brian was amazing. I loved his narrative for the tour. I learned alot and considered getting right back on to go again. He was the absolute best.


      Brian was terrific from start to finish. He explained a bit about Naples before leaving the starting point so everyone had his attention. I’ve taken this tour with… read more


      Two hours well spent on the trolley tour – like a whistle stop tour of the city and all the attractions. Great commentary with a very knowledgeable guide/driver. … read more


      If first time in Naples area you may want to choose Naples Trolley Tours on your first day here for a delightful and educational reconnaissance of the city highlights. Interesting… read more

  •   Bumpy ride on hard wooden benches with no cushions. We did get much information from Joanne/Joan and Wayne. Stopped at an area for lunch we may have not visited by… read more


      Took the tour had a wonderful and very informative time , Naples has a very interesting past , our driver Wayne was a hoot , very entertaining. Highly recommended. Easy on and of !!


      Had a wonderful time! Joann really made the tour ! Amazing history ! Naples is beautiful. Def recommend


      From buying our tickets at the information store to Leslie our guide and driver, this was a wonderful experience. The information and scenery was amazing. We have lived in… read more

  •   The tour guide Leslie was delightfully informative and entertaining. The two hours flew by. Leslie shared details that kept one curious about going back to check a place out or… read more


      Brian was an absolutely wonderful guide. I loved that he gave us information about the history of Naples before leaving from our starting point. He provided great information as well… read more


      I took this tour a few years ago and I enjoyed it so much that I wanted to take my girlfriend to experience it. I called up and spoke… read more


      We had an amazing time riding on the Trolley. Every place I go I look for a trolley because they are so informative and convinient and this one was beyond… read more

  •   JoAnne was an amazing tour guide. She was fun, entertaining, knowledgeable and personable. I would recommend this on your first day in Naples so you can get your cliff notes… read more


      This was our first time in SW Florida, and we will definitely return. We were staying in Marco Island and ventured up to Naples where we took this tour. It… read more


      A wonderful time. Joanne was a great tour guide! She was very informative and funny! Will go again on our next trip to Naples.


      Great tips for Naples newcomers… We enjoyed our tour with Leslie who also gave us tips on places we would enjoy to visit and good places to shop and eat.… read more

  •   Joann is very knowledgeable of the Naples area, she is a cautious driver and explained history of Naples well.
    She enjoys what she does, took the trolley tour on… read more


      Driver Wayne was amazing very interesting tour, he advised about some history of the area – people who live there – land purchases – hurricanes etc. I would take… read more


      Taylor was our tour guide. He was very knowledgeable and knew a lot about the restaurants in Naples. He was very personable and engaging. He was funny but not corny… read more


      We enjoyed the entire 2hr. tour. JoAnne was an excellent guide. Now, we feel we’ve really seen Naples! Loved her humor and the glamorous sights. Stunning area.

  •   On our recent long weekend in Naples, my wife and I took the Naples Trolley Tour and we sure were glad we did. Wayne, our driver, was the best.… read more