Frequently Asked Questions

Q: Where does the Trolley Pick up?

A: you can board the Trolley at any of our stops.  See our map & schedule for exact locations and times.  The starting point of our tour is at our Experience Naples Location at 1010 6th Avenue South next to Tin city.  You can still enjoy the complete tour regardless of your starting location.

Q: How do I pay for my tickets?

A: You may purchase your tickets online here.  If you prefer to pay in person, our guides are able to accept cash, or you can use a debit/credit card upon arriving at our Experience Naples location.

Q: When does the Trolley start and what are the different times I can get on?

A: The first Trolley departs our Experience Naples location at 8:30am and each hour, on the half hour, until 3:30pm.

Q: Can I get on and off the trolley with our tickets?

A: Absolutely! Once you get off the trolley, the next trolley will be back around in approximately one hour.  Please refer to our schedule for exact times and remember that all time are approximate due to traffic.

Q: Do you offer any discounts?

A: The price directly from our website is the lowest guaranteed advertised price!

Q: How long is the tour if I don't get off at any of the stops?

A: Approximately one hour and forty-five minutes.

Q: Are the Trolley's available for private rental?

A: They certainly are! Please contact our sales professionals at [email protected] or (239) 260-3272 to inquire.

Q: What's the latest time that I can board and still experience the full tour?

A: If you originate at our Experience Naples location, it is 3:30pm.  Please refer to your schedule if you are starting at any of the other locations.

Q: Do you allow pets on the trolley?

A: Only certified service animals are allowed.

Q: How long are my tickets valid for?

A: Tickets are valid for use up to 6 months from purchase.

Q: Do you allow pets on the trolley?

A: Only certified service animals are allowed.

Q: How long are my tickets valid for?

A: Tickets are valid for use up to 6 months from purchase.

Q: Are the trolleys wheelchair accessible?

A: Unfortunately, no.  Our trolleys are not wheelchair accessible, but we are able to accommodate guests that have a collapsible wheelchair.

Q: Does the tour operate rain or shine?

A: Yes! Our trolleys operate 7 days a week, rain or shine.

Q: Can I bring food and drinks on the trolley tour?

A: Yes! Snacks and non-alcoholic beverages are permitted on the tour.

Q: Is there multilingual narration available on the tour?

A: The tour narration is only offered in English.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure time are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

What People Are Saying

  •   The tour guide Brian was amazing. I loved his narrative for the tour. I learned alot and considered getting right back on to go again. He was the absolute best.

    NorthStar17332513470
    6/26/2020

      Brian was terrific from start to finish. He explained a bit about Naples before leaving the starting point so everyone had his attention. I’ve taken this tour with… read more

    May809
    3/18/2020

      Two hours well spent on the trolley tour – like a whistle stop tour of the city and all the attractions. Great commentary with a very knowledgeable guide/driver. … read more

    DenBmur
    3/07/2020

      If first time in Naples area you may want to choose Naples Trolley Tours on your first day here for a delightful and educational reconnaissance of the city highlights. Interesting… read more

    podrozniczka60
    3/06/2020
  •   Bumpy ride on hard wooden benches with no cushions. We did get much information from Joanne/Joan and Wayne. Stopped at an area for lunch we may have not visited by… read more

    tbirdhs
    3/06/2020

      Took the tour had a wonderful and very informative time , Naples has a very interesting past , our driver Wayne was a hoot , very entertaining. Highly recommended. Easy on and of !!

    williamni2014
    3/06/2020

      Had a wonderful time! Joann really made the tour ! Amazing history ! Naples is beautiful. Def recommend

    Z7596HSdannyg
    7/15/2020

      From buying our tickets at the information store to Leslie our guide and driver, this was a wonderful experience. The information and scenery was amazing. We have lived in… read more

    16CaroleB
    7/11/2020
  •   The tour guide Leslie was delightfully informative and entertaining. The two hours flew by. Leslie shared details that kept one curious about going back to check a place out or… read more

    Itztime2go
    7/05/2020

      Brian was an absolutely wonderful guide. I loved that he gave us information about the history of Naples before leaving from our starting point. He provided great information as well… read more

    tereaj2016
    6/26/2020

      I took this tour a few years ago and I enjoyed it so much that I wanted to take my girlfriend to experience it. I called up and spoke… read more

    LunchtimeTalk
    8/18/2020

      We had an amazing time riding on the Trolley. Every place I go I look for a trolley because they are so informative and convinient and this one was beyond… read more

    dayrudy
    8/31/2020
  •   JoAnne was an amazing tour guide. She was fun, entertaining, knowledgeable and personable. I would recommend this on your first day in Naples so you can get your cliff notes… read more

    mysalcedo
    9/04/2020

      This was our first time in SW Florida, and we will definitely return. We were staying in Marco Island and ventured up to Naples where we took this tour. It… read more

    21Beverly
    9/05/2020

      A wonderful time. Joanne was a great tour guide! She was very informative and funny! Will go again on our next trip to Naples.

    609jeaneenm
    9/07/2020

      Great tips for Naples newcomers… We enjoyed our tour with Leslie who also gave us tips on places we would enjoy to visit and good places to shop and eat.… read more

    LoveToWander_33
    9/20/2020